Return & Exchange Policy
If you are unsatisfied with your purchase or ordered the wrong item, please contact us via email (firstname.lastname@example.org) and we will gladly accept it back for credit, refund, or exchange within 90 days of purchase, under these conditions:
If you paid by credit card, within 60 days of your purchase date we will issue a credit to the credit card that originally paid for the item. We will do this after we inspect the item and determine that it's in re-sellable-as-new condition.
If you paid your original invoice by check, money order, ACH, or wire, or if the item was purchased under a Purchase Order, we will issue an exchange or refund, or credit your account, only after inspecting the item and determining that it’s in re-sellable-as-new condition. Please note shipping (and sales tax in ME) will be added if we send out a replacement item for you.
We encourage all of our customers who purchase banding tools to give them a try before contacting us about a return. Function is the above all the most important aspect of our products, so we take time to test batches of products before making them available for sale. This includes testing bands on banding pliers. If there are any modifications that need to be made to the tool to make them functional, please let us know and we can help walk through troubleshooting.
There is a lot of work involved in receiving returns. Returned mist nets will be subject to an 8.5% fee to be deducted from your refund or issued credit. Please keep the net in its original bag if possible. We cannot accept returns on mist nets that have caught wildlife due to contamination concerns. Whenever possible, please provide us with the order number or customer number of the original order. One way or another, we must find the original receipt before we can process a return for you.
Of course, if the net is defective in any way, the 8.5% deduction from your refund will not apply. For other items, each product is treated differently, so please email us (email@example.com) to discuss any faulty items. We ask that you help us to improve our service to you and your colleagues by providing as much detail as possible about what went wrong. Thank you!